Warranty Statement
Pure Sound Percussion snare wires are
guaranteed against manufacture's defects for six months the date of original
purchase. There is no unconditional guarantee against breakage since snare wires
are constantly vibrating against the snare head, therefore it is impossible to
accurately predict their live expectancy. In order to get the maximum usage out
your Pure Sound snare wires, please refer to the information on proper mounting
techniques.
SIX MONTH GUIDE LINE
Snare which have broke within six months from
the date of original purchase may be returned for examination and possible
replacement under warranty. If our examination deems that the snare wire is
defective, a replacement will be issued at no charge, providing that the snare
wire shows no sign of mistreatment or improper use. Our experts here at the
factory try to be more than fair in making evaluations.
The examination process takes approximately two weeks from the receipt of snare
wires. Replacement snare wires will be shipped as soon as they become available
from our inventory.
RETURNED SNARE WIRES TO SENDER
All snare wires which do not meet the warranty guideline will be returned
directly to the sender. Snare wires that have been abused, i.e.: not mounted
evenly, dropped, uneven mounting hole wear, excessive force used, kinked, etc.,
and snare wires that are over six months old, will be returned. Snare wires that
have been previously replaced, used in lease program, or purchased second-hand,
are excluded from this warranty statement.
All returns must be accompanied by: 1) A Return
Authorization (RA) Number issued by contacting the Pure Sound Percussion
Company, and 2) A photocopy of the original numbered and dated sale on store
letter head, in order to be considered for replacement. All shipping charges are
the responsibility of the sender.
Before the return of any Pure Sound product,
please contact:
PURE SOUND PERCUSSION
Customer Service Department
P.O. Box 252393, Los Angeles, CA 90025
Telephone (310)966-1176
E-mail:
warranty@puresoundpercussion.com
