Thank You For Choosing West Coast Drum Center!
International Orders Call: 714-545-2345
Here is a website that will help you determine what to dial:
Country Calling Codes
West Coast Drum Center
3686 S. Bristol St.
Santa Ana, CA 92704
1-877-WCDRUMS
Customer Service and Store Hours:
Mon-Sat 11:00a.m. - 6:00p.m. PST
Sun CLOSED
customerservice@westcoastdrums.com
***Please
note…due to the high volume
of e-mails received daily, please expect a delayed response.
All requests for order status, order changes, and order cancellations, should
be done via telephone and NOT e-mail.
Get Directions to Our Southern California Showroom:
Price Matching:
If you do find a lower price on the identical brand and model of an item from a competitor who has the item in stock and is able to electronically fulfill your, order we will gladly match it. The item must be a verifiable advertised price. Price comparisons will only be considered from US based retailers authorized to sell the products and in US currency. At this time, we are only able to price match items that we currently have in stock. NO SPECIAL ORDERS Please contact our Customer Service Department at 1-877-WCDRUMS or e-mail us and we will provide you with details on price verification and matching. To determine the lowest price, please consider the full package including any shipping or taxes. We are unable to offer a low price guarantee for auctions, on one of a kind or other limited quantity offers, when a bonus or free offer is included in the purchase, or when a competitor has improperly or unlawfully advertised a price.
Shipping:
UPS will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the original shipping plus return shipping to us.
All returns or exchanges must be new, unused and in the original box and packaging. Refund returns are subject to a 15% restocking fee plus the original cost of shipping. Please note that the original cost of shipping will be charged back to the customer regardless of whether the original shipping was free. (i.e. customer orders a drum set for $400 with free shipping...the customer will receive a refund of $400 minus the 15%, minus the original cost of shipping). No returns on used items.Please note marching and concert percussion and
custom order drums are not refundable.
Oversized Shipping:
Some items such as gongs, vibraphones, marching cases and orders with more than 1 drum set are subject to oversized shipping charges. If you order an item that is subject to oversized shipping, you will be notified after the order is placed for approval on the additional shipping charges.
Shipping Charges in the Continental US:
|
Order
Amount |
Shipping Charge |
| $0 - $99.99 |
$14.99 |
| $100 - $199.99 |
$19.99 |
| $200 - $299.99 |
$24.99 |
| > $300 |
$29.99 |
| Shipments over 60 lbs. |
Add $30 more |
APO/FPO shipping is offered for our customers on military
bases only.
International Customers:
For orders placed with a credit card issued outside of the US, we require you to fax a copy of the front and back of your credit card to
714-966-0135. The name on the credit card must match the name on the order.
Please note that the CUSTOMER is responsible for all customs, duties and taxes
of home country on all international orders. When delivered, the delivery person
may require an additional payment or you may be billed. This amount due is
the duties and/or customs brokerage fee...this is not a shipping charge. Please
check your local rules and regulations prior to ordering for the amount of these
charges. Some international shipping fees may vary. We will contact the customer if any additional shipping fees apply.
International Shipping Charges (USPS Worldwide)
for packages where maximum length and girth does not exceed 108"
|
Order
Weight |
Shipping Charge |
| 0 - 4lbs. |
$40 |
5 - 9lbs. |
$60 |
| 10 - 14lbs. |
$85 |
| 15 - 19lbs. |
$110 |
| 20 - 24lbs. |
$135 |
| 24 - 29lbs. |
$160 |
| 30 - 34lbs. |
$190 |
| 35 - 39lbs. |
$215 |
| 40 - 44lbs. |
$240 |
| 45 - 49lbs. |
$250 |
| 50 - 54lbs. |
$260 |
| 55 - 59lbs. |
$285 |
| 60 - 64lbs. |
$305 |
| > 64lbs. |
call or
e-mail for quote |
We can ship most drum sets internationally.
The cost is usually $450 for a shell pack and $550 with hardware
Click Here for a
Currency Coverter
Order History/Tracking
After your order has been processed you will be receiving an email with your Tracking Number from QuantumViewNotify@ups.com. To avoid having this email blocked by your email spam filters: Please add QuantumViewNotify@ups.com to your Address Book (AOL), your Safe List (Hotmail), your White List (all other accounts), or just add the complete domain ups.com to your ACCEPT section in your filters.
Canceled Orders:
Orders not canceled within 48 hours of the time they are placed are subject to a 15% restocking fee.
Exchanges:
West Coast Drum Center will gladly exchange any products purchased from our site. Please contact us for return/exchange information. Customer must pay for shipping both directions.
Refunds:
Refund returns are subject to a 15% restocking fee plus the original cost of shipping. Please note that the original cost of shipping will be charged back to the customer regardless of whether the original shipping was free. (i.e. customer orders a drum set for $400 with free shipping...the customer will receive a refund of $400 minus the 15%, minus the original cost of shipping). No returns on used items. Please note marching and concert percussion and custom order drums are not refundable.
All products sold by West Coast Drum Center are brand new, first quality (unless otherwise noted) with full factory warranties. No returns will be accepted of used items. Please check all items upon receipt, if the items seemed damaged, contact us at 714-545-2345 and we will make a claim with UPS. Hold on to the package because UPS will want to inspect it.
Disclaimer
EVERY EFFORT HAS BEEN MADE TO PROVIDE OUR CUSTOMERS WITH THE MOST ACCURATE INFORMATION POSSIBLE; HOWEVER, THIS SITE IS PROVIDED BY
WESTCOASTDRUMS.COM ON AN "AS IS" BASIS. ERRORS ARE SUBJECT TO CORRECTION. PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE. WEST COAST DRUM CENTER IS NOT RESPONSIBLE FOR MANUFACTURER ERRORS OR DEADLINES MISSED DUE TO MANUFACTURER PRODUCTION TIMES.
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